Frequently Asked Questions

Check out our most asked questions but please contact us if you want to find out more.

General
Our main focus for what is next is developing a dashboard for you to view all of the monitoring data as well as access your documentation and training courses, as well as see all of your support tickets. Our second priority is developing a more robust monitoring solution, where we will install software on your company's computers to monitor for attacks more accurately.
Our company is registered and run from The Hague in The Netherlands. We currently only serve customers who are located in the EU or the UK but if you are located outside these areas please let us know and we may be able to help.
naq adjective
/næk/

The Klingon translation for the word 'Complete'.

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Security and privacy
All data is held on secure systems wholly located within the European Union, hence falling under the jurisdiction of GDPR. All data is encrypted at rest using the latest encryption algorithms.
In accordance with GDPR, we will provide you full details of all data held about your organisation free of charge.
In accordance with GDPR, all data related to your organisation will be permanently purged from all Naq systems. We will provide you confirmation of this purge within 30 days of the contract expiration.
Naq does not and will not sell your data to any third party organisations for any purpose. All data will only be held on systems wholly controlled by Naq.
Naq does not host data in any facilities hosted outside of the jurisdiction of the European Union (including the United Kingdom and EU candidate states). Nor do we use any hosting or email service provided by a non-european entity (Google, Amazon etc.). If Naq receive any request by a law enforcement or government organisation, which complies with what is permitted under GDPR, we will inform the customer in concern and release this request in a transparency report hosted on this website.
Monitoring questions
All monitoring is performed from secure systems from Naq systems within the EU. All monitoring activities are carried out by qualified experts.
All monitoring we perform is completely passive i.e. we are not actively attacking your systems or websites.
We will email you a link to our secure portal once a month where you can download the report. We will distribute with you a password for the encrypted report via another channel of your choice (messaging app, phone call etc.).
Training questions
When you sign up for the service, we will ask for a list of users who will need access to the training system. We will then send account details to each user.
We will periodically carry out phishing tests against your company. To ensure the most effective results, we ask that only one person is made aware of the schedule. We will provide the results of the tests in your monthly report.
Documentation questions
No! All documents we send you will be fully completed meaning that you do not have to modify them or complete them in anyway.
We provide each document in both DOC (Word) and PDF formats. Whilst it is not recommended you modify the policies yourself, you are of course free to do so. If you have any questions about the content, please speak to our support team.
Response questions
An emergency means you have been the victim of a cyber attack or you have received malware which has stopped your company's operations (e.g. ransomware). We will provide full guidance on what an emergency is, along with an emergency response plan, in the documentation.
Our support team will get back to you as quickly as possible but only work business hours (0900 - 1700 CET Monday to Friday). The emergency response team are on hand 24x7x365. If you have a general question or concern, you should contact our regular support team. If you do contact the emergency response team outside of normal business hours for non-emergency issues, we will only reply during normal business hours.
You will be given full instructions at the beginning of the contract but you will be provided with a special telephone number and email address you should use. We will get back to you with a response within four hours, 24x7x365.